Privacy Policy
At Xen Courier Limited, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, contact us by telephone, email or post; how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to Xen Courier Limited, 120 Grosvenor Street, Manchester. M1 7HL
Who are we?
We are Xen Courier Limited (Company No.5908498). Our registered address is 122 Grosvenor Street, Manchester M1 7HL . Our trading address is 122 Grosvenor Street, Manchester M1 7HL.
How do we collect information from you?
We obtain information about you when you contact us about our services and when you use our website
What type of information is collected from you?
 The personal information we collect might include your name, address, email address and information required to carry out our obligations arising from any bookings that you make with us.
 When using our website we will collect information regarding what pages are accessed and when. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. The data is not processed, manipulated or shared with any third party.

 If you make a payment by credit/debit card, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. We do not store any credit card information.
 If you contact us by email or post, we may keep a record of that correspondence.
How is your information used?
We may use your information to:
 – carry out our obligations arising from any bookings that you have made with us
 – share with our sub-contractors and third party companies for the purposes of fulfilling a booking requested by you which is not being carried out by us;
 – ensure that content from our site is presented in the most effective manner for you and for your computer;
 – provide you with information, products or services that you request from us or which we feel may interest you, where (if required to do so) you have consented to be contacted for such purposes;
 – notify you about changes to our service.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. We currently hold details of all bookings for services provided by us for 24 months to enable us to provide these details in response to any query from you.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we require them to keep your information secure and not to use it for their own direct marketing purposes.
Please be reassured that we will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you make payment by credit or debit card, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers.
Your choices
You have the right to ask us not to process your personal data for marketing purposes.
You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at
How you can access and update your information
The accuracy of your information is important to us. You may contact us at any time to ask what information we hold and to review, correct or delete that information.
You have the right to ask for a copy of the information we hold about you (we may charge for information requests to cover our costs in providing you with details of the information we hold about you).
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. All information you provide to us in accordance with supplying our services to you is stored on our secure servers on-site. Any payment transactions will be encrypted. We do not store any credit card details on our servers.
Non-sensitive details (your email address etc.) may well be transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We may make use of additional information about you when it is available from external sources and your personal information to detect and reduce fraud and credit risk.
Use of ‘cookies’
Like many other websites, the Xen Courier website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. We use cookies to help us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser privacy preferences.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Transferring your information outside of Europe
As part of the services offered to you, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if we have to supply information to carriers completing international deliveries on your behalf. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in March 2021.

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